Refund policy

Last updated: July 2026

At SCENECARE LTD, we want you to be satisfied with your purchase. If you're not completely happy with your order, the following refund policy applies.

Returns

We offer a 30-day return policy. Items must be returned within 30 days of delivery.

To be eligible for a return, your item must meet all of the following:

  • The item is unused and in the same condition you received it
  • The item is in its original packaging
  • Proof of purchase (order confirmation or receipt) is provided

We're also happy to offer exchanges.

Return Method & Fees
Method By mail, to our business address below
Return label Included in the package — free of charge
Restocking fees None

Non-Returnable Items

Certain items cannot be returned, including:

  • Items that have been used or damaged through no fault of ours
  • Clearance or final sale items

Refunds

Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.

If approved:

  • Refunds are processed within 10 business days
  • The refund is issued to your original payment method

Contact Us

If you have any questions about your order, returns, or this policy, please get in touch:

  • Business Name: SCENECARE LTD
  • Email: support@snecare.shop
  • Address: 11 New Union Street, Coventry, England, CV1 2NT