Ordering and delivery
How much is delivery?
Delivery is free on every order, with no minimum spend.
Where do you deliver?
To addresses in England, Scotland, Wales and Northern Ireland. We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.
How long does delivery take?
Orders are dispatched within 1–3 working days and delivered 2 working days after dispatch. Full details are in our Delivery Policy.
How do I track my order?
We email a tracking number when your order is dispatched.
Can I change or cancel my order?
Yes. Contact us as soon as you can. If the order has already been dispatched, you can return it under our returns policy.
Returns and warranty
Can I return something I do not like?
Yes. You have 30 days from delivery, and return delivery is free. See our Returns & Refunds Policy.
When do I get my refund?
Within 14 days of us receiving the return, to your original payment method.
What if my item is faulty?
Email support@scenecare.shop with your order number and a description of the fault. We arrange a repair, replacement or refund and pay all delivery costs. See our Warranty page.
Are your products new?
Yes. Everything we sell is new and in its original packaging.
Payment
Are prices shown with tax included?
Yes. The price you see is the price you pay, in pounds sterling, with free delivery.
Is paying on your site secure?
Yes. The checkout is encrypted and payments are processed by our payment provider. We never see or store your full card number.
Choosing equipment
Can you help me choose?
Yes. Email support@scenecare.shop or call 07848 159982, Monday–Friday, 9:00 AM–5:00 PM (UK time). Tell us about your room, what you listen to and what you already own.
Will these speakers work with my amplifier?
Check that the speaker impedance and power handling suit your amplifier's output. If you are not sure, send us both model names and we will check for you.