Last updated: 4 October 2026
These terms apply when you use https://scenecare.shop or place an order. The site is operated by Scenecare, 11 New Union Street, Coventry, England, CV1 2NT, United Kingdom. Please read them before ordering.
Who can order
You must be at least 18 and have a delivery address in the United Kingdom.
Placing an order
When you place an order we email an acknowledgement. The contract between us is formed when we email to confirm that the order has been dispatched. Until then we may decline an order, for example if an item is out of stock, the price was shown wrongly, or we cannot verify the payment. If we decline an order we refund any payment in full.
Prices and payment
Prices are in pounds sterling (GBP) and include any applicable taxes. Delivery is free. The total is shown at checkout before you pay. Payment is taken when you place the order.
If we find an obvious pricing error after you have ordered, we will contact you and you can confirm the order at the correct price or cancel for a full refund.
Product information
We take care to describe and photograph products accurately. Colours can look slightly different on your screen, and manufacturers sometimes change specifications without notice. If an item is not as described, you have the rights set out in our Returns & Refunds Policy.
Delivery
Delivery is covered by our Delivery Policy. The goods are your responsibility from the moment they are delivered to you. You own them once we have received full payment.
Returns and cancellations
Your right to cancel and return an order is set out in our Returns & Refunds Policy.
Warranty and faulty goods
See our Warranty page. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.
Our liability
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the goods.
We supply products for domestic and private use. We are not liable for business losses, such as loss of profit or business interruption. We are not liable for loss that was not foreseeable when the contract was made, or that was caused by events outside our reasonable control.
Using this website
You may use the site to browse and buy for personal use. You must not misuse it, try to gain unauthorised access to it, or copy its content for commercial purposes without our permission. All text, images and design on the site belong to us or to our licensors.
Complaints
If something has gone wrong, email support@scenecare.shop or call 07848 159982. We aim to reply within one working day and to resolve complaints within 14 days.
Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in the courts there.
Changes to these terms
We may update these terms. The version that applies to your order is the one on this page on the day you ordered.
Contact
Scenecare
11 New Union Street, Coventry, England, CV1 2NT, United Kingdom
Email: support@scenecare.shop
Phone: 07848 159982
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)