Last updated: 4 October 2026
This policy explains where we deliver, what it costs, how long orders take and what to do when your order arrives.
- Delivery cost
- Free on every order
- Dispatch time
- 1–3 working days
- Delivery time
- 2 working days
- Delivers to
- United Kingdom only
Where we deliver
We deliver to addresses in England, Scotland, Wales and Northern Ireland.
We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses or anywhere outside the United Kingdom. If an order is placed with an address we cannot serve, we cancel it and refund it in full.
Delivery cost
Standard delivery is free on every order. There is no minimum order value, no handling fee and no surcharge for large or heavy items. Checkout always shows your delivery cost before you pay.
Dispatch time
Orders are dispatched within 1–3 working days of payment. Working days are Monday to Friday, excluding UK bank holidays. An order placed at a weekend or on a bank holiday is handled on the next working day.
We may contact you to confirm an order before it is dispatched, for example to check the address or the payment. Dispatch time starts once that is settled.
Delivery time
Estimated delivery is 2 working days after dispatch. Delivery times are estimates, not guarantees. Carrier delays, weather and incorrect addresses can add time.
By law we must deliver within 30 days of your order unless we agree a different date with you. If we cannot, you may cancel the order for a full refund.
Tracking your order
We email a tracking number when your order is dispatched. Tracking can take up to 24 hours to show its first update. An order with more than one box may arrive in separate deliveries, each with its own tracking number.
Large and heavy items
Amplifiers, turntables and floorstanding speakers are heavy and are often packed in more than one box. Delivery is to your front door. It does not include carrying the boxes to another room, unpacking or installation. Some deliveries need a signature.
If your order arrives damaged
- Check the boxes when they arrive. If a box is clearly damaged, note it with the driver if you can and take photos.
- Keep all the packaging.
- Email support@scenecare.shop with your order number and photos as soon as you can, ideally within 7 days.
We will arrange a replacement or a full refund at no cost to you. This does not affect your legal rights, which are set out in our Returns & Refunds Policy.
Lost or late orders
If tracking has not moved for 5 working days, or the order is marked delivered and you do not have it, contact us. We will raise it with the carrier and then send a replacement or refund you.
Wrong address
Check the delivery address before you pay. To change it, contact us straight away. We can change it only before the order has been dispatched.
Contact
Scenecare
11 New Union Street, Coventry, England, CV1 2NT, United Kingdom
Email: support@scenecare.shop
Phone: 07848 159982
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)