Privacy Policy

Last updated: 4 October 2026

This policy explains what personal data we collect when you visit https://scenecare.shop or buy from us, why we collect it and what your rights are. The data controller is Scenecare, 11 New Union Street, Coventry, England, CV1 2NT, United Kingdom.

The data we collect

Details you give us: name, delivery and billing address, email address, phone number, and the contents of messages you send us.
Order details: what you bought, when, and the delivery and return history of the order.
Payment details: card payments are handled by our payment provider. We never see or store your full card number.
Technical data: IP address, browser and device type, pages viewed, and cookie data. See our Cookie Policy.

How we use it and our legal basis

To fulfil your order (take payment, deliver, handle returns and warranty): performance of our contract with you.
To answer your questions: our legitimate interest in giving customer support.
To keep tax and accounting records: legal obligation.
To prevent fraud and keep the site secure: legitimate interest.
To send marketing emails: only with your consent, which you can withdraw at any time using the unsubscribe link.
To measure and improve the site with analytics cookies: your consent.

We do not sell your personal data. We share it only with companies that help us run the shop:

Shopify, which hosts our shop and processes orders.
Payment providers, to take payment and prevent fraud.
Delivery carriers, to deliver and collect orders.
Our email provider, to send and receive messages.
Authorities, where the law requires it.

Transfers outside the UK

Some of these providers store data outside the United Kingdom. Where they do, the transfer is covered by UK adequacy regulations or by contractual safeguards approved for use under UK data protection law.

How long we keep it

We keep order records for 6 years after the end of the tax year, as tax law requires. We keep enquiries for up to 2 years. We keep marketing preferences until you unsubscribe.

Your rights

Under UK GDPR you have the right to:

ask for a copy of your data;
have inaccurate data corrected;
have your data erased, where we have no legal reason to keep it;
restrict or object to how we use your data;
receive your data in a portable format;
withdraw consent at any time.

To use any of these rights, email support@scenecare.shop. We reply within one month and there is no charge.

Complaints

If you are unhappy with how we have handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Children

Our shop is not aimed at children, and we do not knowingly collect data from anyone under 18.

Changes to this policy

We will post any changes on this page and update the date at the top.

Contact

Scenecare
11 New Union Street, Coventry, England, CV1 2NT, United Kingdom
Email: support@scenecare.shop
Phone: 07848 159982
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)