Last updated: 4 October 2026
You can return any order within 30 days of delivery, and we pay for the return delivery. This policy is in addition to your legal rights as a UK consumer and does not reduce them.
- Return window
- 30 days from delivery
- Return delivery
- Free
- Refund method
- Original payment method
- Refund timing
- Within 14 days of us receiving the return
Our 30-day returns
If you change your mind, tell us within 30 days of the day your order was delivered and send it back. You do not need to give a reason.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order from the moment you place it until 14 days after you receive the goods, and then a further 14 days to send them back. Our 30-day policy is longer than this and includes it.
To cancel, tell us clearly, for example by email to support@scenecare.shop. You may use this wording: "I hereby give notice that I cancel my contract for the sale of the following goods: [item], ordered on [date], order number [number], name and address [yours]."
Condition of returned items
- You may unpack and try an item as you would in a shop.
- Return it complete, with all accessories, cables, remote controls, manuals and the original packaging where possible.
- If an item comes back damaged, incomplete or showing use beyond what was needed to try it, we may reduce the refund to reflect the loss in value.
How to return an order
- Email support@scenecare.shop with your order number and the item you are returning.
- We send you a prepaid returns label or arrange a collection, at our cost.
- Pack the item securely, in the original packaging where possible.
- Hand it to the carrier and keep the proof of postage.
Please do not send an item back without contacting us first, so we can give you the correct return address and label.
Refunds
We refund the price of the item to your original payment method within 14 days of receiving the return, or of receiving proof that you have sent it. Your bank may take a few more days to show the money. Delivery was free, so there is no delivery charge to refund.
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality.
- Within 30 days of delivery: you can reject a faulty item for a full refund.
- Within 6 months: we will repair or replace it. If that does not fix the fault, you can have a refund.
- After 6 months: you may still be entitled to a repair or replacement. You may be asked to show that the fault was there when the item was delivered.
We pay all delivery costs for faulty, damaged or incorrect items. Email support@scenecare.shop with your order number, a description of the problem and photos if they help.
Exchanges
We do not run a separate exchange process. Return the item for a refund and place a new order for the one you want.
Items we cannot take back
For hygiene reasons, in-ear headphones and earphones cannot be returned once their seal has been broken, unless they are faulty.
Contact
Scenecare
11 New Union Street, Coventry, England, CV1 2NT, United Kingdom
Email: support@scenecare.shop
Phone: 07848 159982
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)